HOW DO I ORDER?
- Purchase online with Biotherm is easy!
- 1) To place your order, you must create an online account. Click here to create you account
- 2) Select your favourite Biotherm product, and add them to your bag.
- 3) Once your product have been selected, click your shopping carts and check out
HOW TO SELECT A PRODUCT TO MY CART?
- You can see briefly product detail in Quick View by clicking at product photo. Or to see fully detail, by clicking 'View Full Description'
- To place your order in shopping cart, you can do by tick at 'Add to bag' of each product page
HOW TO MODIFY AMOUNT OF PRODUCT IN MY CART?
- You can modify amount of selected products in your 'Shopping Cart' (On the top rightcorner)
To remove the product, you can click at 'X'. Or modify the amount of product by clicking -,+ to delete or add amount. It will be automatically calculated.
HOW TO CHECKOUT?
- When you finish place your order, you can pay by in your checkout process.
DO YOU TAKE ORDERS OVER THE PHONE?
- Yes. We do take orders over phone. The payment mode possible for these orders is Cash-on-Delivery only.
WHERE TO REGISTER MY BIOTHERM.CO.TH ACCOUNT?
- Please access to this link to register your account.
I NEED A PERSONAL ASSISTANCE WITH MY ORDER, WHO CAN I CONTACT?
- Our Customer Service team will be happy to assist you. Please e-mail us at [email protected] or call us at 02-1068208.
WHAT IS BLUE CLUB?
- Biotherm's BLUE CLUB is a rewards program that allows you to earn points, redeem rewards, receive member exclusive promotions, and birthday surprises and the latest beauty news. The program is free to join and is available in-store and online in Thailand.
*Facial Massage Services are reserved for the in-store Blue Club registration (at Biotherm counter in department store)
HOW TO BECOME A BLUE CLUB MEMBER?
- Purchase Biotherm product over 3,500 THB in one transaction at our counter. (See Store Locator)
For online shopping via Biotherm.co.th, customers need to register in normal way (not via Facebook Account)
HOW TO CALCULATE BLUE CLUB POINT?
- Every 1 THB spent = 1 point
Customers can collect their Blue Club point until second week of December in each year
HOW CAN I COLLECT BLUE CLUB POINT?
- You can collect point when purchase both at Biotherm Counter and at Biotherm.co.th. If you purchase at Biotherm.co.th, the point will be added and calculated on the next 2 days after the date of completed purchase and transaction.
For existing Blue Club member, your account information (Full Name, Telephone, and email) needs to be the same as you registered in Blue Club account.
HOW CAN I REDEEM MY BLUE CLUB POINT?
- You can redeem your Blue Club point at Biotherm Counter (see Store Locator) by yourself with our staffs.
Once your redemption is requested, it cannot be changed or canceled. It takes 8-16 weeks for operating.
You can redeem your point via Biotherm.co.th until 29 December of each year and redeem your point at Biotherm counter in department store until 31 December of each year
WHEN WILL MY BLUE CLUB POINT EXPIRE?
- Your Blue Club point will expired every 31th December (of each year that you collect the point), which cannot transfer your point to other members.
DOES MY BLUE CLUB MEMBER HAVE EXPIRATION DATE?
- The Blue Club membership is never expired, to thank you for your trust in Biotherm.
WHO SHOULD I CONTACT FOR ANY QUESTION REGARDING MY BLUE CLUB MEMBERSHIP AND POINT ACCUMULATING?
- You can contact to our Biotherm Skin Coach at Biotherm Counter (see Store Locator), or ask us via email [email protected]
IS MY CREDIT CARD INFORMATION SAFE AT BIOTHERM?
- The company will not store any credit card information on our servers. At Biotherm, we use systems set in place by banks that have the security protocols set in place to handle safe credit card transactions.
MY CREDIT CARD DETAILS ARE NOT BEING ACCEPTED, WHAT HAPPENED?
- Please check with your bank or financial institution to rule out errors on their behalf. If problems continue to persist, please contact Customer Service who will notify the IT department of technical difficulties.
MY COMPUTER IS FROZEN WHILE PROCESSING PAYMENT. HOW WILL I KNOW THAT MY PAYMENT WENT THROUGH SUCCESSFULLY?
- All successful transactions will receive a confirmation email that contains an order tracking number. If you have not received confirmation via email ([email protected]), please try placing your order again. Alternatively, please contact our Customer Service team to confirm the placement of your order.
HOW MANY PAYMENT METHODS DOES BIOTHERM ONLINE STORE HAVE?
- Credit card or Debit card at checkout
Cash on delivery (pay when we deliver the product)
ARE THE PRICES IN THAI BAHT (THB)?
- All pricing is in Thai Baht.
DOES YOUR PRICES INCLUDE TAXES?
- All prices are inclusive of taxes.
WHY ONLINE SHOPPING WITH BIOTHERM IN BIOTHERM.CO.TH?
- Free shipping every order via Biotherm.co.th Customers also get free 3 samples of our Biotherm product per transaction
When you shop at 3,500 THB or above, you will get free Biotherm gift of the month and become Blue Club member
- For Blue Club member, they can collect Blue Club point in every online transaction
WHAT IS A PROMOTION CODE? AND HOW CAN WE RECEIVE IT?
- Coupon code is a set of code to redeem various special promotions from Biotherm including free shipping, discount, or special gift.
You can subscribe to our newsletter to receive news on special privileges via e mail.
HOW CAN WE USE PROMOTION CODE?
- If you have a promotion code, you can add it on the checkout page. *Please note that you may apply 1 coupon code/ transaction only.
WHEN WILL MY ORDER SHIP?
- All items are shipped within 24 hours after the purchase is made and most of the time even sooner (working days only). All Biotherm deliveries are sent via Premium Courier. The deliveries are made between 9am to 7pm on weekdays and 9am to 12 noon on Saturday.
HOW LONG WILL IT TAKE UNTIL I RECEIVE MY ORDER?
- We ship via our own delivery fleet and several other premium carriers. If you order by 2 pm on a business day, you will receive it in 2-3 business days. We do not yet guarantee overnight shipping, although many areas of the country will receive their orders the next day*.
- * For Sangkhlaburi district, islands and provinces including Pattani, Yala, Naradhiwas, Mae Hong Son and Chiang Rai, delivery may take 1-2 days longer due to difficult routes. We’ll try our best to deliver the product to you as soon as possible.
ORDER TRACKING UPDATE
- Once you order Biotherm product successfully, you will receive an order number. You can check your order by either go to Track your order (link to Trackyourorder page) or sign in to check your Order Status in My orders (link to my order).
- Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the carrier using this information.
ANY DELIVERY FEE FOR EACH SHIPMENT?
- Free of Charge
WHAT IF I AM NOT AT HOME WHEN MY ORDER IS BEING DELIVERED?
- In the process of delivering the product to you, our driver will contact you on the number provided to ensure that you are at the address that you have given to us. If you are not home at the time, do inform someone else in your household to be aware of our delivery so they can sign for the product on your behalf. If we are still unable to deliver the product to you despite our best efforts, the money paid for the product will be returned to you, but not the shipping fee (For more detail please check our “refund policy”). Undeliverable orders will not be resent and you must place a new order.
DO YOU SHIP OUTSIDE OF THAILAND?
- Sorry, we currently do not ship outside of Thailand.
WHY IS MY SHIPMENT DELEYED?
- You must order by 2 p.m. for 1-2-day shipping policy to apply. We try our best to make sure that you receive your order as soon as possible, however, there are some situations beyond our control that can delay your shipment.
- The following orders may result in delayed shipping:
- Incorrect shipping address
- Incorrect Mobile Phone number
- Unable to reach you at provided contact number
- Being absent after courier made an appointment
- Shipping address does not match billing address
- Payment delay or issue
- Courier failure to deliver (e.g. severe weather conditions)
WHAT IS A LIFESPAN OF MOST SKIN CARE PRODUCTS
- Generally, a sealed product has a lifespan of 3 years in normal room temperature (without exposure to heat, cold and light). This is a result of Stability test performed in a lab. This test is carried out with manufacturing samples that were random from both finished goods and bulk with the following steps.
- - Accelerated Laboratories Studies is carried out by acceleration of oxidation to find out chemical and physical reaction of the product. In the accelerated environment, samples are collected from accelerated environment in order to find out the factors that predict the lifespan of a product. In practice, the test is carried out in one temperature environment at 45°C, 75% humidity and samples are collected at 0, 1, 2, 3 and 4 months. If the quality of the product meets the standard on the 4th month, it is possible to temporarily determine the lifespan. Laboratory test in 3 or 4 varied temperatures is also acceptable for collecting samples for chemical and physical test, most results yielded 3 year or more of lifespan therefore the credible lifespan is 3 years.
- - Long Term Studies is a test that is designed to reassure the quality of products during shelf life. The samples are collected in the environment as identified on the label at 3, 6, 9, 12, 18 and 24 months and yearly for 3 years.
- There are factors of humidity and contamination after opening the products, therefore microscopic tests are required at different conditions depending on type and quantity of preservatives. Generally preservatives in skin care preserve the products for no longer than 1 year after opening.
BIOTHERM AND YOUR SKIN TYPE
JUST WHAT IS THE SKIN?
- The skin is the human body's largest organ, and covers the entire body, representing around 15-16% of body weight. It regulates temperature and permits exchanges with the outside world. Yet it is above all a living organ that is sensitive to the environment, the changes in the seasons, lifestyles, of course, the passage of time. It reflects our state of health, stress, fatigue, and even our blues... To use skin care in full possession of the facts, it's therefore a good idea to know about the skin. Epidermis, dermis, hypodermis: find out more. The skin, situated at the interface between the body and the outside world, consists of three layers. The surface layer is called the epidermis. This is made up of cellular layers, and protects our body against external aggression (cold, wind, pollution, bacteria, etc.) and regulates hydration by limiting transepidermal water loss (TEWL). Below the epidermis is the dermis. With its collagen (for structural support) and elastin fibres (for flexibility and elasticity), the dermis serves as a "support mat" for the skin and also has an important nutritional role. It also contains the sweat and sebaceous glands that secrete the sweat and sebum that are rich in essential lipids for cutaneous hydration. The adipose subcutaneous tissue, or hypodermis, consists of cells specialized in fat storage. It is in this part of the skin that the blood and lymph vessels are situated. The hypodermis provides energy reserves and protects the body from the cold, as it forms a "buffer zone", acting as a kind of "shock absorber".
HOW DO I GO ABOUT CHOOSING THE PRODUCTS THAT BEST SUIT MY SKIN?
- Is your skin normal or combination, oily, dry or sensitive? The Biotherm biologists have developed four care programs for the skin in three stages: cleansing lotions, toning lotions, moisturising Face Care and specific care solutions suited to your present needs and lifestyle. To leave skin revitalised and glowing with health and beauty! Benefit from Biotherm's expertise and carry out your own customised diagnostic online. It will help you to determine your skin type and to define your Biotherm skin care program.
WHAT DOES IT MEAN TO HAVE SENSITIVE SKIN?
- Skin sensitivity is a phenomenon that is often temporary and may occur whatever type of skin you may have: normal, dry or oily. This is because the skin is a sensory organ equipped with sensors that react to internal stresses (anxiety, fatigue, emotion, etc.) and external stresses (cold, wind, pollution, irritation, etc.) by triggering defensive mechanisms. Some people's skin may be particularly sensitive to the environment; others may experience occasional reaction to particular treatments.
SO I HAVE SENSITIVE SKIN; WHAT PRODUCT CAN YOU RECOMMEND FOR ME?
- You have great-looking but fragile skin: it has a tendency to feel tight and sensitive to the touch. You need a specific care product that will help your skin combat its two worst enemies: seasonal changes and dry air. For this, Biotherm proposes a soothing and balancing Aquatrio program for sensitive skin, with its Biosensitive soothing care range including Pure Extract of Thermal Plankton™ (link to product data sheet). Biosensitive products contain no perfume or alcohol and are hypoallergenic.
WHAT CHARACTERISES NORMAL TO COMBINATION SKIN?
- Soft, uniform, well-hydrated and with no obvious blemishes, normal skin secretes neither too much sweat nor too much sebum. You just need to clean your skin gently and take care of it by moisturising it well, every day. If the "T" zone (forehead, nose and chin) has a tendency to look shiny, then the skin is said to be of the "combination" type
SO I HAVE NORMAL TO COMBINATION SKIN; WHAT PRODUCT CAN YOU RECOMMEND FOR ME?
- Skin that is more or less normal can react in different ways to the climatic conditions. Your forehead and nose might tend to look shiny, and your cheeks might feel dry. For normal to combination skins, Biotherm has created a simple 3-step program: the refreshing and invigorating Aquatrio combination featuring the Biosource and Aquasource care products for soft skin.
WHAT CHARACTERISES OILY SKIN?
- Oily skin is linked to an excess of sebum production that gives the skin a shiny appearance, in particular on the forehead, the sides of the nostrils and the chin. The pores of the skin are often dilated and blemishes may appear, particularly on teenagers, young adults or people with hormonal imbalances. The good news is that oily skin is thicker, well-hydrated and protected against external aggressors, drying and stress. It is less prone to wrinking and the signs of aging.
WHAT CHARACTERISES DRY SKIN?
- Feelings of tightness, discomfort, a dull complexion and fine lines due to dehydration: dry skin is lacking in water, or lipids, or both at once. It is less well protected and so reacts more to external aggression (pollution, climatic conditions, air conditioning, etc.). It also has a tendency to wrinkle more quickly, especially inasmuch as the skin naturally becomes drier as the individual ages.
SO I HAVE DRY SKIN; WHAT PRODUCT CAN YOU RECOMMEND FOR ME?
- Dry skin is often thinner and requires extra moisturising and protection. If you do not moisturise your skin sufficiently, wrinkles or fine lines can quickly form. Biotherm has therefore created a program comprising 3 products that provide dry skin with all the help it needs: the mild and soothing Aquatrio combination of Biosource and Aquasource Non Stop products
BODY CARE
WHAT MAKES THE SKIN OF THE BODY DIFFERENT FROM THE SKIN OF THE FACE?
- Like facial skin, the skin of the body can be differentiated into normal skin, dry skin and very dry skin. It is sometimes compared, when it is very dry, to "crocodile skin". The top of the back tends to be a little more oily. Some areas, such as the hands and elbows, that are constantly active and exposed (to the cold, to water, etc.) are more fragile and dryer. The skin on the legs is very often dry. When covered, it has to cope with friction from clothing. When uncovered (and the weather is hot), it is directly exposed, possibly over-exposed, to the sun, the wind and to salt water.
MEN CARE
WHAT IS THE DIFFERENCE BETWEEN SENSITIVE SKIN AND IRRITATED SKIN?
- Skin, when irritated, turns red and feels uncomfortable and tight. This irritation may be due to shaving and the aggressive action of the razor blade on the skin.
WHY DO THE SIGNS OF AGING APPEAR MORE SUDDENLY ON MEN?
- Male skin ages in sudden, successive stages. It becomes clearly marked by the signs of aging with the formation of deep wrinkles, linked to the loss of firmness and elasticity that sets in more markedly and quickly. The use of anti-age care is therefore strongly recommended from the age of 30.
WHY DOES MEN'S SKIN TEND TO BE OILY?
- Sebum secretion is dependent on the male hormone, testosterone. It is particularly in the "T-zone", where the skin tends to look shiniest. When there is excessive sebum production, it can give rise to blemishes and a poor complexion.
WHAT CAUSES SKIN TO DEHYDRATE OR DRY UP?
- Daily shaving, especially with a wet shaver, alters the surface of the skin on the cheeks and neck and the hydrolipidic film. This takes away the epidermis' natural protection, hence the tendency of the skin here to dehydrate and dry up more easily.
MOISTURISING CARE
WHY DO I NEED TO MOISTURISE MY SKIN?
- Moisturising, like cleansing, is essential for all types of skin. It helps maintain optimal moisture balance. How you moisturise your skin depends on your skin type, your age, the ambient climate and your lifestyle. All skin types, even oily skin, need moisturising, especially when exposed to harsh climatic conditions. The appearance and daily condition of your skin are the key factors to take into account when choosing a moisturiser. In the summer, your skin will probably feel better if you use a light emulsion. In the winter, you might need a thicker moisturising cream. If you are experiencing skin discomfort or tightness, all your skin might need is moisturising. Moisturisers must be applied to a clean skin. You should also clean and moisturise your neck, as it quickly displays the signs of aging.
HOW DO YOU KNOW IF YOUR SKIN IS DEHYDRATED?
- All skin types, even oily skin, can get dehydrated. Take a look at your face. If, when you smile, fine dehydration lines appear, then your skin is dehydrated, and it is time to act! If, when you do not smile, you can see fine dehydration lines, then your skin is very dehydrated. It needs intensive moisturising and care! If, when you do not smile, you can see nothing in particular, your skin is properly hydrated. Keep it that way!
HOW CAN DRY SKIN BE DISTINGUISHED FROM DEHYDRATED SKIN?
- When the skin is rough to the touch, lacks radiance and has apparent fine lines of dehydration, it is suffering from water loss: the skin is dehydrated. It therefore needs to be moisturised intensively in order to restore the hydrolipidic film on the surface of the skin and encourage the natural hydration mechanisms. If the skin feels uncomfortable, irritated or tight and shows traces of peeling, it is short of lipids: the skin is dry. It therefore needs to be intensively nourished, moisturised and soothed in order to get that feeling of comfort back.
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